„DOING THE RIGHT THINGS RIGHT”
TOWARDS A MORE RESULT-ORIENTED PUBLIC SECTOR IN EUROPE

29-30 September 2011, Warsaw, Poland

The broadcast of the Quality Conference begins at 9:15 am, 30th September

For the full programme of the Conference and technical information see: http://new.eupan.eu

Day 1, 29th September ( Thursday):
9.00 - 9.15	Welcome and opening
9.15 - 10.00	Public sector outcome thinking - Harry HATRY, Urban Institute, USA (plenary session)
10.00 - 11.00	Co-production: citizen/customer involvement in realising better out comes (workshop)
11.30 - 12.15	Managing networks - Prof. Dr Szczepan FIGIEL, University of Warmia and Mazury, Poland (plenary session)
12.15 - 13.30	Steering towards results (workshop)
15.00 - 16.15	Impact of leaders on installing a result-oriented culture (workshop)
16.45 - 17.30	Building a result-oriented government: engaging internal and external stakeholders - Mario MARCEL, OECD (plenary session)
17.30 - 17.45	Closing of the first day

Day 2, 30th September (Friday):
9.15 - 10.00	Let Managers Manage or Managing in a Golden Cage - Prof. Dr Geert BOUCKAERT, Catholic University of Leuven (plenary session)
10.00 - 11.15	Effective change management towards a result oriented organisational culture (workshop)
11.30 - 12.15	The Common Assessment as an instrument for introducing a result – oriented culture in public sector - Patrick STAES, European CAF RC, EIPA (plenary session)
12.15 - 13.00	Panel discussion
13.00 - 13.15	Closing words

Transmisja realizowana przez TVIP